Estate Agency Franchise Owner Employment Contract UK

Responsibilities reflected in the contract

• Lead the assigned franchised branch operation.
• Apply brand service and compliance standards.
• Manage staff clients pipeline and local performance.
• Control spending suppliers and marketing within limits.
• Report franchise metrics risks and material disputes.

A realistic working scenario

A typical day includes updating the property and applicant CRM, preparing viewing schedules, conducting pre-viewing checks, logging offers and instruction records, completing handovers to negotiators or property managers, and using management dashboards and financial reports. The Franchise Owner handles on-site viewings, remote client updates and contractor coordination, and must escalate missed handovers, material record discrepancies, offer disclosure queries or safeguarding concerns to the branch manager or lettings manager promptly.

Outputs to agree

• Up-to-date property and applicant CRM entries for active listings and applicants.
• Viewing schedules and viewing-check reports completed before and after client appointments.
• Logged offer and instruction records detailing applicant, offer terms and disclosure actions.
• Handover notes for negotiators, property managers and administrators when cases transfer.
• Alerts or escalation emails to branch manager or lettings manager for material risks.

Records and evidence

• Property file: address, photographs, condition notes, keys and access arrangements.
• Applicant file: ID checks, contact history, viewing attendance and offer history.
• Viewing records: date/time, attendees, feedback, safety checks and outcome.
• Offer and instruction records: offer amounts, acceptance status, required disclosures.
• Contractor and maintenance logs: instructions, access arrangements and completion notes.
• Work records.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• The Franchise Owner sets viewing and pipeline priorities and records offers in the CRM but must obtain branch manager or lettings manager approval for offer acceptance, disclosure decisions that affect saleability, exceptions to viewing access or key handling, and transfers of high-risk files. The Franchise Owner may schedule contractors and raise purchase or repair recommendations but cannot approve contractor spend beyond authorised limits without branch manager or lettings manager sign-off. All departures from standard client-file controls must be escalated.
• May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

• Lead the assigned franchised branch operation.
• Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

• HR systems.

Workplace context

• Office, client premises, remote systems or assigned work locations.

Contract priorities

• Keep property and applicant CRM entries accurate and current.
• Complete viewing checks, handovers and viewing records before case transfer.
• Protect client, property, viewing, key, tenant, landlord and contractor confidentiality.
• Escalate missed handovers, record discrepancies, safety or safeguarding disclosures promptly.
• Use management dashboards and financial reports only for authorised franchise owner work.

Information the employer should prepare

• the genuine employment and franchise relationship
• the territory branch and brand responsibilities
• the fee revenue and remuneration structure
• the staffing contract and spending authority
• the reserved franchisor and company decisions