Day-to-day operating brief
What Landlord Liaison Officer work looks like in practice
A Landlord Liaison Officer builds relationships with private landlords for a council, housing body or support scheme. Terms should identify geography, property sourcing, scheme incentives, inspection interfaces, tenant matching, rent or deposit arrangements, complaints, safeguarding, landlord events and data sharing. The officer explains approved programmes and coordinates issues but should not guarantee tenants, rent, legal outcomes or property compliance outside verified processes. Sustained landlord participation depends on realistic explanation of nomination, payment and support arrangements, especially when several agencies share responsibilities. The officer may organise forums, newsletters and property pipelines while case teams manage individual households. Terms should address landlord complaints, property withdrawal, incentive repayment and contact after a tenancy begins. Where safeguarding or harassment concerns arise, the employee should protect the household and use formal escalation rather than prioritising continued property supply. Event attendance and outreach leads should be recorded with consent and followed up consistently, avoiding selective promises that differ from the published landlord scheme.
Individually written and reviewed against the maintained role record.