Day-to-day operating brief
What Property Manager work looks like in practice
A Property Manager oversees occupied homes after letting, coordinating tenants, landlords, contractors and agency colleagues. The contract should identify portfolio size, inspection frequency, repair triage, emergency cover, contractor instruction limits, deposit evidence, arrears liaison, renewals, notices, complaints, access, keys and property compliance records. Decision rights matter: the manager may gather facts and recommend action but should not authorise unlimited spending, enter without a proper basis, give legal assurances or treat an unverified contractor report as conclusive. Portfolio management often involves competing priorities across occupied homes, so urgency criteria and communication standards should be explicit. A loss of heating, active leak or security failure is different from routine decoration, and the employee needs a recorded triage route rather than personal discretion without limits. Terms can also cover check-in evidence, inventories, contractor keys, tenant vulnerability, insurance notifications, utility queries, abandoned belongings and property access after failed appointments. Landlord reporting should separate confirmed facts, quotations and recommendations so spending decisions remain auditable.
Individually written and reviewed against the maintained role record.