Real Estate employment contract

Lettings Negotiator Employment Contract UK

Define accountable lettings work from applicant qualification and viewings through agreed offers and compliant move-in handover.

Watercolour illustration showing Lettings Negotiator at work in Real Estate on a pale sage background
This contract includes Respond to applicants and qualify requirements. Arrange and conduct property viewings. Record and present offers accurately. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Lettings Negotiator employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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Legally validated and solicitor-approved contract framework

Reviewed for straightforward UK employer use

This page is maintained for UK employers creating lettings negotiator contracts for real estate. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

PDFReady to use
DOCXFully editable

Before you create it

Use this Lettings Negotiator contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver qualified applicant pipelines, produce accurate viewing and offer records, and deliver clear tenancy progression handovers.

Workplace context: Office, client premises, remote systems or assigned work locations.

What makes this role different

Follow the Employer's documented arrangements covering territory stock and applicant channels. Follow the Employer's documented arrangements covering viewings keys lone work and hours. Follow the Employer's documented arrangements covering offers references payments and progression. Follow the Employer's documented arrangements covering targets commission data and complaints. Follow the Employer's documented arrangements covering company policies.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The negotiator cannot accept a tenancy without authority, misdescribe a property, conceal material instructions, promise repairs or terms, mishandle client money or discriminate between applicants. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

  • the branch area and property portfolio
  • the viewing and key-control procedure
  • the offer and landlord authority limits
  • the referencing payment and deposit workflow
  • the commission targets and complaint routes

Day-to-day operating brief

What Lettings Negotiator work looks like in practice

A Lettings Negotiator connects prospective tenants with available homes while acting within landlord instructions and agency procedures. Terms should define branch territory, property access, accompanied viewings, applicant records, offers, holding payments, referencing, right-to-rent process allocation, deposits, tenancy progression, commission, targets, evening or weekend work and communication boundaries. The negotiator should distinguish factual property information from promises about repairs, acceptance, availability or legal rights that only an authorised landlord, manager or tenancy document can establish. Day-to-day lettings work also depends on an accurate chain between marketing, applicant contact and tenancy administration. Employers should specify how feedback is reported, when a viewing requires lone-worker check-in, how multiple offers are presented and who may discuss proposed tenancy conditions. Where utilities, broadband, parking, pets or furnishings are queried, the negotiator should use verified particulars and landlord instructions. Branch procedures should additionally cover unreturned keys, vacant-property security, cancelled appointments, accessibility needs, marketing consent and the handover of an accepted offer without representing referencing as guaranteed approval.

Responsibilities reflected in the contract

  • Respond to applicants and qualify requirements.
  • Arrange and conduct property viewings.
  • Record and present offers accurately.
  • Coordinate referencing and move-in steps.
  • Maintain keys data and follow-up records.

A realistic working scenario

An applicant offers above the advertised rent but requests an unapproved repair promise, so the negotiator records both points and obtains the landlord's decision.

Outputs to agree

  • qualified applicant pipelines
  • accurate viewing and offer records
  • clear tenancy progression handovers

Records and evidence

  • Applicant consent and requirements.
  • Viewing access key and feedback.
  • Offer condition landlord response.
  • Reference holding payment and progression.
  • Work records.
  • Handover notes.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The negotiator cannot accept a tenancy without authority, misdescribe a property, conceal material instructions, promise repairs or terms, mishandle client money or discriminate between applicants.
  • Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

  • Phone.
  • Email.

Workplace context

  • Office, client premises, remote systems or assigned work locations.

Contract priorities

  • territory stock and applicant channels
  • viewings keys lone work and hours
  • offers references payments and progression
  • targets commission data and complaints

Information the employer should prepare

  • the branch area and property portfolio
  • the viewing and key-control procedure
  • the offer and landlord authority limits
  • the referencing payment and deposit workflow
  • the commission targets and complaint routes

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Lettings Negotiator contract is built around

These role-pack details give an employer something concrete to check before using the contract for real estate work.

Work setting

Office, client premises, remote systems or assigned work locations.

Primary duties

  • Respond to applicants and qualify requirements.
  • Arrange and conduct property viewings.
  • Record and present offers accurately.
  • Coordinate referencing and move-in steps.

Tools and training to confirm

  • Phone.
  • Email.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering territory stock and applicant channels. Follow the Employer's documented arrangements covering viewings keys lone work and hours. Follow the Employer's documented arrangements covering offers references payments and progression.

Contract builder output

Lettings Negotiator clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Lettings Negotiator duties

Deliver qualified applicant pipelines, produce accurate viewing and offer records, and deliver clear tenancy progression handovers.

Respond to applicants and qualify requirements. Arrange and conduct property viewings. Record and present offers accurately. Coordinate referencing and move-in steps. Maintain keys data and follow-up records.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The negotiator cannot accept a tenancy without authority, misdescribe a property, conceal material instructions, promise repairs or terms, mishandle client money or discriminate between applicants.

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Follow the Employer's documented arrangements covering territory stock and applicant channels.

Follow the Employer's documented arrangements covering viewings keys lone work and hours.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Lettings Negotiator Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Lettings Negotiator contract is created, HR Actions help real estate employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

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AI Workspace support

HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

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Timeline, reminders and audit

Each workflow keeps the case history, source context, reminders, documents and completion summary together.

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Launch eligible HR Actions across your organisation without paying per employee case.

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Optional yearly document maintenance, compliance reminders and update notifications.

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Frequently asked questions

Can the negotiator accept an offer?

Only within recorded landlord and manager authority.

Are evening viewings required?

State scheduling, safety and working-time arrangements.

Who controls property keys?

Use the branch key register and identity checks.

Can repairs be promised?

Record requests and obtain authorised confirmation.

How is commission calculated?

Define triggers, adjustments and leaving-date treatment.

Can applicant details be shared?

Only for legitimate tenancy progression.

Who handles holding payments?

Use the approved client-money process.

What is handed over?

Applicants, viewings, offers, references and unresolved conditions.

View all FAQs

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