Day-to-day operating brief
What Lettings Negotiator work looks like in practice
A Lettings Negotiator connects prospective tenants with available homes while acting within landlord instructions and agency procedures. Terms should define branch territory, property access, accompanied viewings, applicant records, offers, holding payments, referencing, right-to-rent process allocation, deposits, tenancy progression, commission, targets, evening or weekend work and communication boundaries. The negotiator should distinguish factual property information from promises about repairs, acceptance, availability or legal rights that only an authorised landlord, manager or tenancy document can establish. Day-to-day lettings work also depends on an accurate chain between marketing, applicant contact and tenancy administration. Employers should specify how feedback is reported, when a viewing requires lone-worker check-in, how multiple offers are presented and who may discuss proposed tenancy conditions. Where utilities, broadband, parking, pets or furnishings are queried, the negotiator should use verified particulars and landlord instructions. Branch procedures should additionally cover unreturned keys, vacant-property security, cancelled appointments, accessibility needs, marketing consent and the handover of an accepted offer without representing referencing as guaranteed approval.
Individually written and reviewed against the maintained role record.