The Employee must perform HR Manager (Hotel) duties with reasonable skill, care, accuracy, and urgency appropriate to accommodation & food work. The Employee must follow written procedures, manager instructions, site or client requirements, and role standards for manager, guest experience, reservations, front of house, food safety, allergen controls, housekeeping; keep reliable records; complete handovers; and raise risks before they become customer, client, safety, safeguarding, regulatory, or commercial issues.
Confidential information for this role includes manager, guest experience, reservations, front of house, food safety, allergen controls, customer or client details, business records, pricing, passwords, access details, technical files, personnel information, and any data seen on employer, client, or third-party systems. The Employee must use such information only for authorised work and comply with data protection, security, retention, and reporting procedures.
The Employee must follow the Employer's accommodation & food operating standards that apply to hr manager work, including manager, guest experience, reservations, front of house, food safety, allergen controls, safe working practices, accurate records, prompt escalation, and cooperation with audits, inspections, complaints, service reviews, or regulatory enquiries.
The Employee will have access to confidential accommodation & food information, including customer, client, service-user, supplier, operational, pricing, commercial, technical, design, property, care, staffing, system, and compliance records relevant to hr manager work. The Employee must protect that information during and after employment, must not remove or copy it without authority, and must report any suspected loss, misuse, unauthorised access, or disclosure immediately.