GP Practice Manager Employment Contract UK

Responsibilities reflected in the contract

• Coordinate non-clinical operation of the practice and its premises.
• Manage administrative teams, rotas and workforce processes within authority.
• Oversee patient administration, access and complaint workflows.
• Maintain budgets, suppliers and business records within delegated limits.
• Protect confidential patient and employee information.
• Escalate clinical, safeguarding and governance concerns to accountable professionals.

A realistic working scenario

The manager may review staffing and access, address a patient complaint, coordinate a supplier or premises issue, monitor governance actions and escalate a clinical-safety, safeguarding, data or workforce concern to the responsible lead.

Outputs to agree

• an accessible, staffed and orderly practice operation
• reliable patient administration and service coordination
• visible governance, complaint and improvement follow-through

Records and evidence

• Rota, access and operational performance records.
• Complaint, incident and action logs.
• Supplier, premises and financial approvals.
• Training, data, governance and regulator communications.
• Patient administration records.
• Staff records.

Reporting relationship

Typically reports to Clinical Director, GP Partner, Practice Owner or Operations Director. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• Work within the Employer's documented hiring, rota, spending, supplier, refund and premises authority and distinguish it from diagnosis, treatment and professional clinical supervision. Serious clinical or governance matters require the designated accountable route.
• May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

• Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

• Practice management systems.
• Patient administration systems.
• Rota systems.
• Secure communication tools.
• Incident or complaints systems.

Workplace context

• Practice reception, clinical administration areas and approved patient-facing premises.

Training and certification

• Employer-confirmed evidence of training required for Practice Manager duties where applicable to the role.
• Complete employer-required safeguarding training.
• Complete employer-required health and safety training.

Contract priorities

• people management and workforce records
• patient access, complaints and confidential data
• premises, suppliers, finance and business continuity
• clinical-governance interfaces and escalation

Information the employer should prepare

• the practice sites, services and partnership or company structure
• the employees and functions reporting to the manager
• the staffing, purchasing, payroll and complaint authority delegated
• the systems and patient information accessed
• the normal hours and opening, closing or emergency-cover duties
• the reporting relationship with partners, directors and clinical leads